Williams & Glyn Update

RBS England and Wales telephone banking

No. There is no impact or change and our everyday banking services continue as usual. In the event of a Yes vote, Scotland would remain part of the UK while a long period of negotiations take place (at least 18 months), and we will have all the same guarantees that exist for customers of other UK banks.

Do I need to do anything?

No. Nothing has changed as a result of today's announcement. In the event of a Yes vote, Scotland would remain part of the UK while a long period of negotiations take place (at least 18 months), and we will have all the same guarantees that exist for customers of other UK banks.

Does the UK deposit guarantee scheme still apply?

Yes. If there is a Yes vote in the independence referendum there will be a long period of time (at least 18 months) while negotiations take place where Scotland will remain part of the UK. During this transition customers would continue to be protected in the same way as other UK banks, including the UK's Financial Services Compensation Scheme, which covers deposits up to the value of £85, 000 for eligible customers.

Can I still use Scottish bank notes?

Yes. The status of Scottish banknotes has not changed. In the event of a Yes vote Scotland will remain part of the UK while there is a long period of negotiation and Sterling will remain the currency of the UK for this time.

For customer queries about your own accounts, please use the following numbers:

NatWest

Telephone Banking:

For your accounts in England / Wales: 03457 888 444 (Overseas +44 8705 888 444)
Minicom: 0800 404 6161

For your accounts in Scotland: 03459 000 200 (Overseas +44 1183 732 069)
Minicom: 0800 092 9098

Open 24 hours a day.
Calls may be recorded.

RBS

Personal Customers - Telephone Banking

For your accounts in Scotland: 0345 724 2424 (Overseas +44 131 549 8888)
Customers with hearing and speech impairments can contact us by Minicom number
0800 404 6160.

For your accounts in England: 0345 900 0400 (Overseas +44 131 242 0017)
Customers with hearing and speech impairments can contact us by Minicom number
08.

For your accounts in Wales: 0345 900 0300 (Overseas +44 118 373 2181)

Source: www.rbs.com
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